Privacy Policy

Privacy Policy

Last updated: 17 June 2026

This Privacy Policy explains how MD Cooling Centre collects, uses and protects information submitted through this website, WhatsApp, phone calls, contact forms and other service inquiry channels.

MD Cooling Centre provides AC and geyser service, repair, installation, cleaning, maintenance and related support in Bansdroni, Netaji Nagar and nearby Kolkata areas.

1. Information We Collect

When you contact us or submit an inquiry, we may collect the following information:

• Name
• Mobile number
• Service required
• Location or service address
• Preferred service date
• Message or issue details
• Call or WhatsApp communication details

We do not collect online payment details through this website.

2. How We Use Your Information

We use your information to respond to service inquiries, confirm availability, provide service quotes, schedule AC or geyser service, communicate through call or WhatsApp, and improve our customer support.

3. WhatsApp, Call and Form Submissions

When you click a WhatsApp button or submit a form, your details may be sent to MD Cooling Centre for follow-up. WhatsApp communication is also subject to WhatsApp’s own privacy practices.

4. Google Maps and Third-Party Services

Our website may include Google Maps, Facebook links, WhatsApp links or other third-party services. These platforms may collect data according to their own privacy policies. We are not responsible for how third-party platforms process your data.

5. Cookies and Website Analytics

This website may use basic cookies or analytics tools to understand website performance, improve user experience and monitor visitor activity. You can disable cookies through your browser settings.

6. Data Sharing

We do not sell your personal information. Your details may only be shared with service staff or trusted support providers when required to respond to your inquiry or complete a requested service.

7. Data Security

We take reasonable steps to protect submitted information from unauthorized access, misuse or loss. However, no online transmission method is fully secure, so users should avoid submitting unnecessary sensitive information.

8. Data Retention

We may keep inquiry and communication details for service follow-up, customer support, business records and future reference, unless you request deletion where applicable.

9. Your Rights

You may contact us to request correction or deletion of your personal information. We will respond where reasonably possible and subject to business or legal record requirements.

10. Children’s Privacy

Our services are intended for general household and business customers. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

12. Contact Us

For privacy-related questions or service inquiries, contact: